Subprocessors

Overview

A “Subprocessor” is a third party that we authorize to process Personal Data on our behalf to help provide the MySalesSquad.AI service (the “Service”).

Subprocessors are typically used for core infrastructure, security, product functionality, and communications, such as:

• Hosting and database infrastructure
• Email delivery
• Authentication providers
• AI processing providers
• Customer communications tools

This page is intended to provide transparency about subprocessors that may process Personal Data and Customer Content. If your use of the Service is governed by a Data Processing Addendum (DPA), the subprocessor terms in that DPA apply in addition to this page.

Current subprocessors

Below is a current list of subprocessors that may process Personal Data, depending on how you use the Service.

Infrastructure and hosting

Render (Render Services, Inc.)

• Purpose: Application hosting, networking, and managed PostgreSQL database hosting.
• Data processed: Account data, Customer Content, and service logs required to operate the Service.
• Processing location: United States and other locations depending on configuration.

AI processing

OpenAI (OpenAI OpCo, LLC and/or affiliates)

• Purpose: AI model inference to generate AI outputs and related features.
• Data processed: Prompts and context you submit, related Customer Content required to fulfill your request, and generated outputs.
• Notes: We may change AI providers, models, and routing logic over time for quality, reliability, security, and cost reasons.

Email delivery

Postmark (AC PM, LLC)

• Purpose: Transactional email delivery (account verification, sign-in, access approvals, and service notices).
• Data processed: Email address, message metadata, and message content required to deliver the email.

Identity and productivity services

Google (Google LLC)

• Purpose: Authentication (Google sign-in) and productivity services (for example, email and internal documentation).
• Data processed: Authentication identifiers and basic profile info when you use Google sign-in, and communications you send to us by email.

Video conferencing

Zoom (Zoom Video Communications, Inc.)

• Purpose: Customer communications and support calls (when used).
• Data processed: Meeting metadata and any content shared during the meeting.

Customer communications tools

Slack (Slack Technologies, LLC, a Salesforce company)

• Purpose: Support notifications and internal support workflows (when enabled).
• Data processed: Support request metadata and message content you submit through the Service (for example, name, email, subject, message), when Slack support notifications are enabled.
• Processing location: United States and other locations depending on configuration.

What is not listed

Some tools we use for internal development (for example, local code editors) do not process Customer Content on our behalf as part of delivering the Service, and are not listed as subprocessors.

Change notices

We may add, replace, or remove subprocessors to support product features, reliability, security, and scale.

When we make a material change to subprocessors that process Customer Content, we will publish an updated version of this page with a new effective date. Prior versions are available in the Policy archive.

If your use of the Service is governed by a DPA and applicable data protection laws, we will provide notice of intended changes and an opportunity to object, as required by law and the DPA.

Questions and objections

If you have questions about a subprocessor, or if you have a reasonable objection under your DPA, email privacy@mysalessquad.ai.

Contact

Support: support@mysalessquad.ai

Privacy: privacy@mysalessquad.ai

Security: security@mysalessquad.ai

Legal: legal@mysalessquad.ai